Hardware

The Vicidial Group offers two lines of VICIdial certified hardware. Our hardware lines are capable of meeting the needs of just about any size call center. They can accomidate centers from the small five man office all the way to the thousand seat contact center.

SMB:

Our SMB (Small to Medium Business) series is designed for small to medium contact centers. It is built with high quality hardware, and comes in two form factors to fit just about any sized office. It can accommodate up to fifteen outbound agents or thirty inbound agents.

Enterprise:

Our Enterprise series is designed for large contact centers or for centers where high availability is key. It is built with enterprise grade hardware, and packaged in standard rack mountable cases. It can accommodate up to one thousand outbound agents or fifteen hundred inbound agents.

Accessories:

The Vicidial Group also offers a full line of accessories that work with VICIdial systems. This includes T1 interface cards, channel banks, and USB timing devices.