The Most Popular Open-Source Contact Center Solution in the World

VICIdial is the Most Popular Open-Source Contact Center

Most popular open source contact center software in the world

VICIdial is the most popular Open-Source Contact Center Solution in the world. With over 14,000 installations in over 100 countries around the world. The agent screen is available in 16 different languages, with options to easily create your own custom translations as well. We have clients running VICIdial at call centers from 5 to 500 agents, handling over a millionRead the Rest…

Inbound Calls, Outbound Calls and Email

inbound, outbound and email

Let your agents handle inbound and outbound phone calls as well as inbound email all together in the same web-based agent interface. With Skills-based routing and Queue Prioritization, you can have calls and emails go to the agents that can handle them the most efficiently. You can also have those agents handling outbound calls when the inbound call load isRead the Rest…

VICIdial Dedicated Hosting

VICIdial dedicated hosting

You get your own physical servers in one of our hosting facilities. We have hundreds of servers in our private hosted clusters that we maintain just for our hosted call center services. We only use Tier-3 datacenters with multiple internet backbone connections and redundant power solutions, so you know your service is going to work. For more information about VICIhostRead the Rest…

In use at over 14,000 companies in over 100 countries around the world