ViciDialGroup Contact    About Us

Our standard Vicidial system has a great deal of flexibility and will satisify the requirements of the majority of our customers.

Sometimes a customer will have some unique requirements for their call center that require modifications to Vicidial. As the writers of the software, we can customize it to your company's needs better and faster than anyone else out there so that you won't have to settle for a system that does't quite meet your requirements.

Any custom modifications we make to your system will be fully guaranteed to function as specified.

We have successfully completed many other consulting projects as well. From migrating to open-source systems to redesigning the IT and telephony infrastructure of an entire company, we have the experience to get your project done on time and on budget with the right hardware and software for your needs.

We offer a variety of training programs depending on your specific training needs.

Customers of the Vicidial Business version receives an improved Vicidial manual for the layman without technical terms and with proper definitions.

Vicidial has a great deal of power and flexibility and therefore requires that you understand many of its settings and controls. We will walk you through the basic settings and controls in Vicidial and ensure you understand how to get Vicidial to a point where you have a functioning call center.

We also offer full, five day, in depth training courses. These courses cover Vicidial Executive training, Vicidial Manager training, and Vicidial Administration training. Graduates of the full five day training course should have no problems setting up, configuring, managing, customizing, and even debugging a full Vicidial system.

Vicidial, like all other call center solutions, is a large and complex piece of software. It requires an IT staff that is well trained in Linux system administration. For many smaller call centers this can be quite a hindrance to the adoption of Vicidial due to the cost and training involved.

Not any more. The Vicidial Group offers hosted Vicidial Solutions. Our systems are maintained by our well trained IT staff. All of our staff are well versed in Linux systems administration, and who better to maintain your Vicidial system than the creators of Vicidial.

Our systems are hosted in a state of the art data center with interruptible power and a high bandwidth connection to the internet.

We also offer many other hosted Asterisk solutions as well.

The Vicidial Group offers a wide range of support solutions that fit just about any business model. With our premium support plan help is just a phone call away twenty-four hours a day, three hundred and sixty-five days a year.

We not only offer support for Vicidial, but Asterisk support, general Linux support, and networking support as well. We have well trained staff members available to help with just about any problem you can come up with.

If you are down let us help you get back up and running. 

Ready Made Dialers on Server Grade Servers.

We know that a dialer that is not dialing is costing you money. Therefor we only use the highest quality components.

All of our servers are Vicidial Certified. They are built to the highest standards of quality, reliability and are supported with a three year warranty, including three years on-site next business day support, and lifetime phone support (US only).

These are server grade, rack mountable cases with redundant hot swappable power supplies, hot swappable SCSI drive system (RAID 10) including hot standby. Built to military specifications, the same type of servers are in operation in the deserts around the world with our troops.