The Vicidial Group provides enterprise level service and support for the VICIDIAL call center software suite. We can help you bring your call center to life.

"Action Item: Enterprises with special IM or presence requirements or who are looking for an OSS solution for IM & presence should consider VICIDIAL."
   -- Gartner Symposium ITexp 2007

hosting solutions

The Vicidial Group is pleased to offer our customers hosted VICIDIAL solutions. With our hosted service we can have your call center up and dialing in as little as forty-eight hours. Your agents will be able to connect to the system anywhere there is a broadband internet connection and a computer. Couple this with no long term contracts and you have a solution that can meet the rapidly changing call center land scape.

VICIDIAL is an enterprise class, open source, call center suite in use by many large call centers around the world.

VICIDIAL has a full featured predictive dialer. It can also function as an ACD for inbound calls, or closer calls coming from VICIDIAL outbound fronters. It is capable of inbound, outbound, and blended call handling. VICIDIAL even allows you to have agents logged in from remote locations.

The VICIDIAL agent interface has been translated into Spanish, Greek, German, French, Italian, Polish, Portuguese, Slovak, Russian, Dutch, and Brazillian Portuguese. The VICIDIAL admin interface has been translated into Spanish, Greek, German, and Italian.

For more information about the VICIDIAL Call Center Suite click here.

You can even try out VICIDIAL without ever installing it on a single server. VICIbox Demo is a LiveCD that includes a fully functional version of VICIDIAL that runs from the CD.

Simply put the CD in any computer and boot from it. Within minutes you will be able to try out VICIDIAL without changing a single thing on the computer's hard drive. Although not intended for production use, VICIbox Demo is perfect for demonstration and training purposes. To learn more please visit vicibox.com.

April 3, 2009

The Vicidial Group is pleased to annouce the latest release of the VICIDIAL Call Center Suite, version 2.0.5. This version includes a redesigned user interface, web based configuration of phones, trunks, and DIDs, over 65,000 alternate phone numbers for a single lead, and hundreds of other new features.

February 18, 2009

Sangoma announces intergration with it's NetBoarder Call Progress Detection and ViciDial at Call Center World in Berlin stand #1A19. Press release can be found here.

February 16, 2009

The Vicidial Group launches its redesigned website. Subsequent website rollouts, including online store and forum, coming soon.

October 29, 2008

VICIDIAL wins second place for applications at the 2008 VOICE+IP Germany Awards. The press release can be found here. (Google translation)


VICIdial with Sangoma at IT Expo East Jan 20th - 22nd in Miami, FL Booth 601.