Inbound Calls, Outbound Calls, Email and Customer Website Chat
Let your agents handle inbound and outbound phone calls as well as inbound email and customer website chat all together in the same web-based agent interface.
With Skills-based routing and Queue Prioritization, you can have calls and emails go to the agents that can handle them the most efficiently.
You can also have those agents handling outbound calls when the inbound call load is low.
For more information about the features that we offer on vicidial, take a look at our Features page, or Contact Us.
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